Here’s a concise outline of Workforce Management (WFM) course content:

1. Introduction to WFM

• Overview of workforce management
• Importance of WFM in organizations

2. Workforce Planning

• Forecasting workload and staffing needs
• Resource allocation and scheduling

3. Time Management

• Attendance tracking
• Leave and absence management

4. Scheduling Techniques

• Shift planning and optimization
• Real-time adherence monitoring

5. Performance Management

• Setting KPIs and metrics
• Analyzing employee productivity

6. Tools and Technologies

• Workforce management software
• Integration with HR systems

7. Compliance and Labor Laws

• Adherence to labor regulations
• Managing overtime and contracts

8. Data Analysis and Reporting

• Collecting and interpreting WFM data
• Creating actionable insights

9. Problem-Solving in WFM

• Managing unexpected workload changes
• Strategies for reducing absenteeism

10. Future Trends in WFM

• AI and automation in WFM
• Remote work and hybrid workforce management